SHIPPING & DELIVERY POLICY

Orders made on www.smart-audio.net will be delivered within 5-15 working days unless the item is out of stock.

We contract third-party courier services for both local and international deliveries, determined by pricing, availability, reliability (based on our experiences with the courier company), and the size and volumetrics of your order.

Should you require emergency shipping and express delivery, you may request them by sending us a WhatsApp message or giving us a call. Any additional charges to facilitate the delivery will be added to your total billed amount.

Should you wish to personally arrange for a pick-up, kindly call or WhatsApp us for arrangement and appointment.

www.smart-audio.net will not be held liable for any goods or products damaged in transit by any courier company or a representative designated or arranged by the customer.

SHIPPING

All purchases at our online store come with free shipping.

RETURN / REFUND POLICY

All goods sold are non-refundable.

Non-Refundable Policy

All sales are non-refundable. This applies to all purchases made via invoice, at our appointed centre, and through our website. Once an invoice is issued, it becomes a legally binding record, making it difficult to reverse or cancel transactions. This policy ensures compliance with tax regulations, maintains accurate financial records, and prevents potential misuse. However, returns or exchanges may be arranged under the following conditions.

If any of the above conditions apply, we will gladly assist with returns or exchanges.

DAMAGED GOODS

If you have a damaged product, please notify us immediately so that we can solve this for you! Kindly take a photo and a video of the damaged product, and email us at info@smart-audio.net.

1. For minor damages such as scratches, we will provide a recompense in the form of a gift card, in an appropriate amount according to the damage sustained by the product.
2. For major damages that result in the loss of functionality of the product, we will assess the damage and arrange for a repair and/or replacement of the product, with no additional admin/shipping fee.

WRONG ITEM(S) RECEIVED

If you have received an item that is different from what you ordered, we will be happy to replace the wrongly sent item(s). Just notify us via email, phone call, or WhatsApp, and we’ll arrange for the wrong item to be sent back to us and for the correct item to be shipped over to you, with zero additional shipping charges.

The returned item must be in the same condition in which it was received – unused, unworn, unwashed, with the original tags still attached, and with any related accessories included. If these conditions are not fulfilled, the item will NOT be accepted for exchange or return.

We will not be responsible for any items that are returned to us by mistake.

WARRANTY

Please refer to the product page on our website (www.www.smart-audio.net) for information on your product’s warranty period. Our warranty only covers NON-DELIBERATE OR NON-ACCIDENTAL DAMAGE on Manufacturing defect only. Any damages by user negligence, accidents, intentional or otherwise, are not covered by the warranty. Products subjected to negligence, abuse, improper storage or handling, improper operation, or any misuse or modifications are not covered by our warranty policy. Damage caused by improper usage and normal wear and tear is also not covered by the warranty. This includes all mechanical parts such as casters, seat bearings and padding.

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MAKING A WARRANTY CLAIM

For assistance, drop us an email at the address below.
Support Email ID: info@smart-audio.net